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Can I cancel my contract early?

You will have to speak to the finance house about early termination. With a contract hire, there will be an early termination fee. Your terms and conditions will outline the penalties and any cancellation fees. If you accept the fee, they will pick the vehicle up and you’ll pay it. Simple.

It should be noted that you will still be subject to condition charges. You have to hand your car back in a condition that complies with the BVRLA Fair Wear and Tear standard.

I keep getting told about DPF? What is it?

WHAT IS A DIESEL PARTICULATE FILTER?
Diesel particulate filters are used to reduce the exhaust emissions as required by European legislation, especially particulate matter.
A particulate filter traps most of the soot that is produced during diesel combustion and would normally travel down the exhaust and into the atmosphere. These particulates can cause respiratory problems if people are exposed to high concentrations over time.

PARTICULATE FILTERS NEED TO “REGENERATE”
A filter can hold a certain amount of soot, but not a huge quantity, so it needs to regularly go through a process of regeneration in order to clear out the soot and allow the vehicle to operate properly. Regeneration occurs when the filter reaches a sufficiently high temperature, allowing the soot to be converted to a much smaller amount of ash. On most systems, to allow the filter to automatically regenerate, the engine should be used regularly at a sufficient speed, to ensure a high enough temperature of the exhaust gas is reached.

Although it may vary from manufacturer to manufacturer, typically a vehicle must be driven at 50mph or above for at least 20 minutes in order to automatically regenerate the filter. During the regeneration phase, high temperatures in the filter may cause a slight smell, especially during the first regeneration.

WHAT HAPPENS IF IT DOESN’T REGENERATE?
If the vehicle is not driven in a way that automatically regenerates the particulate filter, it will build up an excessive amount of soot, which, if not resolved, will reduce the performance of the vehicle and damage the filter.
If the filter does build up too much soot, a vehicle warning light will appear to alert the driver. The problem can usually be resolved by
allowing the filter to automatically regenerate until the warning light goes out – i.e. by driving the vehicle at 50mph or above for at least 20 minutes. The vehicle handbook will have specific guidance for the vehicle.  If traffic conditions and speed limits do not allow the vehicle to be driven so that the filter regenerates, it will have to be returned to a dealer for a forced regeneration to clear the filter. If the warning light is ignored and the vehicle is driven without regenerating the filter, it will cause damage to the vehicle, which will not be covered by warranty or our maintenance agreement. We are aware of businesses in the UK who have incurred costs in the region of £1,000 to £1,500 after a driver has failed to follow the correct regeneration process.

SELF HEATING PARTICULATE FILTERS
The majority of vehicle manufacturers now have diesel particulate filters that require the regeneration cycle to be driven, but not all. Some have systems that can heat up the particulate filter and regenerate it without the need for a higher speed drive cycle. Some inject fuel straight into the filter which burns and therefore increases the temperature in the filter, and others have heaters built into the filter. For specific details of individual models, please refer to manufacturers’ websites.

ALTERNATIVES FOR URBAN DRIVERS
If drivers are restricted in their ability to regenerate a diesel particulate filter through driving at higher speeds, there are other vehicles that can be chosen which do not use this technology. Diesel models with the built-in heating systems are an option, or alternatively, a petrol, petrol hybrid, electric or alternatively fuelled vehicle may be more suitable, especially in urban only driving conditions.

WHICH DRIVERS SHOULD ORDER THESE VEHICLES?
Diesel particulate filters significantly reduce harmful emissions and are vital for diesel vehicles meeting European tailpipe emissions, but care is needed when using this technology in predominantly urban driving conditions.  Therefore check the type of particulate filter on any diesel car with an urban drive-cycle and make sure it’s suitable, otherwise consider a different fuel type or vehicle technology.

I'm also hearing about AdBlue- Should I worry?

AdBlue is the registered trademark for a solution of 32.5% high purity urea (comprising of carbon, nitrogen, oxygen and hydrogen) and 67.5% de-mineralized water. The solution is colourless, and is neither a fuel, nor a fuel additive. AdBlue reduces harmful emissions from the exhaust systems of UK diesel vehicles, in order for the vehicles to comply with EU6 emissions standards.

HOW DOES ADBLUE WORK?
AdBlue solution is stored and used in a dedicated tank in your vehicle, separate from the engine. During the Selective Catalytic Reduction (SCR) process, a chemical reaction triggered by the AdBlue solution results in significantly reduced NOx emissions.

To function correctly, the AdBlue tank of your vehicle must be refilled with AdBlue solution when required.

IMPLICATIONS OF CHOOSING AN ADBLUE VEHICLE
It is important that our customers understand the implications of choosing a vehicle that requires AdBlue solution.

This is because AdBlue is considered as a consumable, and therefore it is the driver’s responsibility to pay all costs associated with keeping the AdBlue solution topped up.

WHY ISN’T ADBLUE INCLUDED IN MY MAINTENANCE CONTRACT?
Our funders have followed the advice of the leading manufacturers, who consider AdBlue to be a consumable item, similar to fuel. Our funders therefore deem it to be the driver’s responsibility to ensure that the AdBlue is kept topped up, and to pay any costs associated with doing so.

There are one or two exceptions, where certain vehicles have an AdBlue check and top up included as part of the scheduled servicing. So, for these vehicles only, the funders will cover the cost of the top up during the service only.

WHEN DOES ADBLUE NEED TO BE TOPPED UP?
AdBlue solution should last for anything between 3,500 & 13,000 miles, depending on the vehicle manufacturer and model range.

Depending on driving style and road conditions, the maximum range of a tank of AdBlue can vary.

Therefore, the AdBlue tank may need to be topped up between servicing, in a similar way to fuel, washer fluid and oil.

The average consumption of AdBlue in UK vehicles is approximately 5% of diesel use, so you will use approximately 5 litres of AdBlue to every 100 litres of diesel.

Each vehicle requiring AdBlue has a warning system, which will inform the driver when the AdBlue tank needs refilling. Drivers should not ignore the warning. It is extremely important to ensure that AdBlue levels are adequate, in order for the vehicle to continue to operate. The majority of vehicles will not restart if your AdBlue tank is empty.

IMPORTANT POINTS

  • It is the driver’s responsibility to ensure the AdBlue tank is kept topped up.
  • It is the driver’s responsibility to pay all costs associated with keeping the AdBlue tank topped up.
  • Do not ignore the AdBlue warning light when it is illuminated.
  • If the AdBlue tank is empty, the vehicle cannot be restarted after the engine has been switched off.
  • If the wrong fluid is poured into the AdBlue tank, do not start the engine and contact your funder immediately.

What is GAP insurance and do I have to have it?

In the unfortunate event of your vehicle being declared a total loss, due to theft or accident, there is a possibility that there will be a shortfall between the market value of the vehicle and the amount required by the finance / leasing company to settle the agreement.

Depending on the type of vehicle, rate of depreciation and length of agreement remaining, this amount could be significant.

GAP (Guaranteed Asset Protection) Insurance is an insurance product that covers you for any shortfall, which you are liable for, and will pay off any shortfall on your behalf, giving you peace of mind that you will not be left paying for a vehicle you no longer have use of.

A one off premium covers you for the entire lease term.

GAP Insurance is available for all Cars and Light Commercial Vehicles up to 3.5 tonnes gross vehicle weight.

A choice of periods available from 24 to 60 months, cover is available to match the term of your agreement.

GAP Insurance is offered by a number of suppliers, and is sometimes included as part of your motor insurance policy.

For a free and impartial view and further information regarding GAP Insurance, please refer to the Government backed Money Advice Service by clicking here.

What is the fair wear and tear policy?

When taking a lease car finance option, you have a responsibility to return the car to the finance company in as good a condition as possible. The car will be inspected for damage at the end of the contract and any damage classed as ‘excessive wear and tear’ may incur a penalty to repair the damage. Obviously, having a car for 2 or 3 years is a long time and the inevitable few marks will appear from stone chips etc, so the BVLA (British Vehicle Rental and Leasing Association) created a guide to what constitutes as fair wear and tear.

Follow these rules as a guide*

  1. The car should be returned in a safe and roadworthy condition, with all the appropriate documentation, spare keys and equipment.
  2. Cars should be serviced according to the manufacturer’s service schedule. Books should be stamped at the time of service to keep the history of the car.
  3. Before the car is returned, the car should be in a clean condition to allow a thorough inspection of the car.

 

Brief Guide to Fair Wear and Tear*

  1. Windscreen
    Acceptable – Small scratches outside of drivers eye sight.
    Unacceptable – Holes, chips and cracks in the glass, and scratches inside the drivers direct line of sight.
  2. Wheels
    Acceptable – Minor scuffage upto 25mm in length. Wheels also meet minimum legal requirements.
    Unacceptable – Scoring and other damage to wheel surface. Damage to side walls or uneven tread wear.
  3. Wing Mirrors
    Acceptable – Minor scuffage as long as no paintwork is damaged.
    Unacceptable – Missing, damaged, or cracked wing mirrors.
  4. Bumpers
    Acceptable – Minnor scuffing upto 25mm in length.
    Unaccepable – Deep scuffs where paint is broken, dented and cracked areas.
  5. Bodywork
    Acceptable – Small areas of chipping. Light scratches up to 25mm in length, relative to the vehicle’s age. Dents up to 10mm providing paint is not broken.
    Unaccepable – Stone chips or scratches over 25mm in length that have exposed the bare metal or primer or have rusted. Any impact damage. Multiple dents on a single panel.
  6. Decals
    Acceptable – All decals need to be removed and all glue residue removed.
    Unacceptable – Any damage caused by the removal of such badges and advertising.
  7. Interior Upholstery
    Acceptable – Should be clean and tidy, with only slight wear and soiling through normal use.
    Unacceptable – Burns, tears or permanent staining. Any damage caused by the fitting of equipment such as mobile phones.

* Different finance companies imply different standards of what they see as Fair Wear and Tear.

Terms and Conditions

By using our website you are bound by these terms and conditions.

Pricing

The prices quoted exclude VAT for business contracts and includes VAT for personal contracts unless otherwise stated.  VAT is applicable at the current rate and should this change before delivery then the new rate will apply.

All vehicles include delivery by the dealership to a UK mainland destination, number plate and vehicle registration charge.

All vehicles are supplied with the Road Fund Licence for the first year (if applicable).

For Finance and Flexible Lease, and some Manufacturer Funded Business and Personal Contract Purchase, the Road Fund Licence (RFL) is supplied for the first year only.  The hirer will be responsible for the RFL for any subsequent years.

For Contract Hire (Business or Personal) RFL is included for the Contract Duration, based on prevailing cost at delivery.

AJ Vehicle Solutions reserves the right to change the price either before or after an order is accepted. We will notify you of such a change and you have the right to cancel your order if the change is not acceptable.

Prices on our website are for information purposes only and do not constitute an offer by AJ Vehicle Solutions capable of an acceptance by you.

Some orders may attract a documentation arrangement fee by AJ Vehicles, the finance company or the manufacturer and any such fees will be disclosed at quotation stage.

Rates and Vehicle Data

The rates, images, standard equipment, factory fitted options, colour and trim and technical data are supplied by the vehicle manufacturers to CAP and formatted for use and are for information purposes only and while every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guideline and cannot be relied upon.  All images on this website are for illustration purposes only.

Delivery Timescale

Information on delivery timescales are estimates only and do not constitute an obligation to supply.  Delivery dates are subject to change by the manufacturer.

Copyright

You may print, copy, download or extract data from our website for personal use only but must not alter anything. Any other use is prohibited without prior written permission from AJ Vehicle Solutions Ltd.  You are not allowed to use any information on our website on any other website or link any other website to this website, without prior permission.

Governing Law
Our website and these conditions are governed by English Law.  Any disputes arising from this website shall be resolved by the English courts unless you can show you accessed our website from Scotland, in which case the Scottish courts may be used.

If you have a question that’s not listed here, please use the contact form below or call 0121 796 1930